Santa Ana restoration, the common questions
SOS Restoration Santa Ana answers a 2 a.m. flood as fast as a noon one. Here are the questions we get most. If yours is missing, a dispatcher handles it. Reading the loss is free. Call (949) 522-4470.
A person answers, day or night. The first look is free. CSLB #1131134 · IICRC #70194273
Do you answer at any hour?
Yes, a real voice, around the clock, in two languages.
The same desk picks up on a Sunday or a holiday as on a Tuesday. Water ignores the calendar, so we staff for it. Calling costs nothing and obligates you to nothing.
Is mold something you handle?
Yes, right after we find the water feeding it.
Growth is the sign; the water is the cause. We chase the source, take the mold out, and reseal the wall. A patch smaller than ten square feet is often a weekend job for you.
I am a renter. Who calls?
The person in the water; we handle the rest.
Most of this city rents, so the caller is often a tenant, and that is fine. We stop the loss and record it for whoever holds the policy. A guide on renting and water damage draws the lines.
Does insurance usually pay?
Often, if the record backs it.
A sudden burst is generally covered; a long slow leak frequently is not. We build the file so the claim stands, and you file it. The final word is the carrier’s.
Do you rebuild as well?
Yes, the same crew that dried the place.
Nobody new is handed the job. One company dries the home and rebuilds the rooms on one license. A sewage floor and a burst pipe finish the same way.
What is the first visit?
Free, both the look and the written scope.
We meter the moisture and leave a scope on paper. The rates for the work sit printed on the rate card, not promised aloud. The choice to hire us is yours.
What do you refuse to sell?
Work the house does not need. That is the short answer and it costs us jobs.
If the meter says the material is dry, there is no drying to bill. We leave the reading behind so the next company has to answer the same number.
Not sure it is serious?
One free reading answers that.
A dry-looking wall can hold water a meter will find. If nothing needs drying, we tell you plainly and leave. Ask the dispatcher and a crew comes to look.
Not a good moment to talk? Write it down and we call you.
A phone number is all we actually need. Anything else you tell us only decides which crew and which gear leave the shop.
If your question is not above, the person on the line can settle it fast. Call (949) 522-4470, any hour of any day.
Water, fire, smoke, mold, storm and sewage cleanup for Santa Ana and the Orange County cities around it. Any hour, any day. Se habla español.